Helloarrive is a Princeton, NJ based fast growing Real Estate Technology company. Our mission is to make living hassle-free for young working professionals. We are building a tech-enabled global platform of fully-furnished flexible-lease apartments in curated locations. We are maniacally focused on providing a seamless superior experience to our customers. We are a diverse team of successful company builders and are backed by ex-CEOs of Wyndham Vacation Rentals, Spirit Airlines, and Google India.

• You will become an integral member of the Real Estate Operations team and crucial to the execution of our growth strategy

• Manage a large number of daily customer inquiries, frequently leveraging other departments (like Product Management, Engineering, Customer Support, Finance, etc.)

• While this is an entry-level role, you will be working closely with the leadership team — therefore, you should be comfortable working at a fast pace and be willing to wear many hats

• Engage with customers to determine their needs, answer their questions about our products, resolve customer complaints and ensure maximum customer satisfaction

• Use data analysis & qualitative judgment skills to identify inefficiencies and improve daily operations

• Assist in maintaining internal documentation (Google Docs, Excel, etc.), property management software  & the other tools we use in our day-to-day work

• Real Estate background preferred

• Energetic self-starter, ideally brimming with bright ideas on how to better serve our customers

• Enthusiastic and ambitious, with a desire to learn about content marketing, lead generation, and digital media 

• Ability to take ownership of regular tasks with minimal supervision and oversight

• Ability to be flexible and quickly adapt to changing business needs and processes

• Have excellent verbal and written communication skills with a keen eye for detail

• Ability to operate with a strong sense of urgency and deliver results

• You believe in nurturing an inclusive team environment, showing concern for the success and well-being of your teammates

• Most importantly, you enjoy a challenge and have the willingness to ask questions

• You are proficient with modern productivity software, including Microsoft Office/Google Suite (especially Excel/Google Sheets), Slack, etc.

• Undergraduate degree (BA/BS) in any related field and 1+ years of experience in Customer Success or similar role in real estate, hospitality, or retail industries

• Attractive base salary

• Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary

• Once eligible, team members may be eligible for Company’s equity incentive program